Boiler repair in Basford
Basford lies between Newcastle-under-Lyme and Stoke-on-Trent. Basford is in the Newcastle-under-Lyme council area, postcode district ST5. We have completed 54 jobs in the ST5 district. Basford is covered from our base in Newcastle-under-Lyme. We also cover Hartshill, Talke, Stoke on Trent and Trentham Stoke-on-Trent.
Basford is 1.2 miles east of our base in Newcastle-under-Lyme, so it is a short trip for us. It is a suburban area within the Newcastle-under-Lyme council area in Staffordshire, and it lies in the ST5 postcode district. Our engineer travels there by van, and the drive takes about five minutes.
We also cover nearby May Bank, Wolstanton, Hartshill and Cross Heath. If you need a Gas Safe registered engineer for gas or heating work in Basford, a visit can be arranged by phone or WhatsApp.
What we do
- No heating or no hot water
We check the boiler, controls, pump, diverter valve and pressure to find why it has stopped, not just reset it. - Low pressure and error codes
A boiler that keeps losing pressure or shows a fault code usually has a leak, a faulty pressure part or an air problem. We trace which. - Noises, leaks and cutting out
Banging or kettling, drips from the boiler, or a boiler that switches itself off are all things we diagnose on the visit. - Frozen condensate pipe
In cold weather the condensate pipe can freeze and stop the boiler. We clear it and make sure it does not happen again. - Pumps, valves and controls
Faulty pumps, diverter valves, thermostats and programmers are common causes of a boiler that runs but does not heat properly.
How it works
- Tell us the problem by phone, or send a photo or the error code.
- We diagnose the fault and give you the price before any work starts.
- The repair is done and tested, and you are told what was done.
Prices
- Call-out, normal hours: £90
A repair starts with a call-out to find the fault. The call-out is £90 in normal hours. If the boiler is fixed during the call-out, you only pay for the call-out. If a part is needed, you are given a quote for it before anything is ordered or fitted, and nothing extra is done without your agreement. All prices include VAT.
What customers say
“He is responsive and always makes time to sort out any issues and gives us advice regarding the choice of boilers and their maintenance and how to save running costs.”Farhat A., Google review
“Professional extremely tidy job and upstairs is now lovely and warm, which we were struggling with. Reliable and on time even in the difficult snow conditions.”Brian B., Google review
Read more of our 209 Google reviews
Questions about boiler repair in Basford
What if I smell gas?
Do not use switches or flames. Open windows, turn the gas off at the meter if it is safe to do so, and call the National Gas Emergency number on 0800 111 999.
What do I pay for a repair?
If the boiler is fixed during the call-out, you only pay for the call-out. If a part is needed, you are given a quote for it first, and nothing extra is done without your agreement.
Can you repair any make of boiler?
We repair most gas boilers. If a part has to be ordered, you are quoted for it before anything is bought.
My boiler shows a fault code. What should I do?
Note the code and check the pressure gauge. If the pressure is low, or the code comes back after a reset, send us the code and a photo.
Useful guides
- Low boiler pressure: causes and how to fix it
- Boiler showing error code F1: what it means
- Why is my boiler making a noise?
Other services in Basford
Boiler service in BasfordBoiler installation in Basford
Boiler repair near Basford
HartshillTalkeStoke on TrentTrentham Stoke-on-Trent
Find Smart Gas Heating Ltd on Google Maps for directions, opening hours and photos, or read and leave a Google review.